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Google Drive Can't process this video


Google Drive Can't process this video

This guide covers different workarounds that you can try if you encounter the prompt, Unable to process this video in Google Drive. .

Google Drive is a popular cloud storage service available for almost all devices. It offers a minimalist interface and it is very easy to get used to its features. The best part about Google Drive is that it provides 15GB of free space, which is comparatively more than any of its competitors. If you've been using Google Drive for a long time, you must have seen the "Can't process this video" prompt at least once. This guide introduces all the effective solutions you can try to get rid of this prompt message. So, let's get started.

Why can't Google Drive play the video?

Like any other cloud storage service, Google Drive allows you to play the downloaded videos online. You can use this feature to play any video without worrying about downloading it to your device. But in the rarest case, Google Drive fails to play the video and launches the error message – Unable to process this video. There may be several reasons behind the problem. But among all, the main ones are listed below.

  1. Google Drive will not be able to play the downloaded video if its size is larger than the allowed limit.
  2. An unsupported video format may be causing the mentioned issue.
  3. If you are connected to a weak internet connection, you will also face the problem.
  4. An outdated browser can also trigger the problem.
  5. If the browser cache data has been corrupted, Google Drive will fail to play the downloaded video.

How to Fix Google Drive Unable to Process This Video

Here are different solutions that you can try if Google Drive fails to process the video.

  1. Check the video format
  2. Check the connection status
  3. Download the latest browser update
  4. Clear browser cache and data
  5. Disable hardware acceleration
  6. Remove unnecessary extensions

Now let's see all these solutions in detail.

1.Check the video format

Although Google Drive is a highly compatible platform and supports almost all video formats and resolutions, you should be aware of some of its limitations. First of all, the maximum video resolution supported by Google Drive for video playback is 1920 x 1080 pixels. Secondly, Google Drive is compatible with video formats such as – WebM, MPEG4, 3GPP, MOV, AVI, WMV, FLV, MTS and OGG.

If the video you're trying to play doesn't match any of the above requirements, Google Drive won't be able to play the video. In such a case, you can do nothing but convert the video format or change its resolution.

2.Check the connection status

The next thing you need to check is whether you are connected to a strong internet connection or not. It turns out that Google Drive requires you to be connected to a strong internet connection when you try to play a downloaded video. If this is not the case, you will face the mentioned problem.

3.Download the latest browser update

If you're accessing Google Drive through an outdated browser, it's no surprise that you're experiencing the mentioned issue. As a solution, download the latest browser update to fix the problem. Below are the steps you should follow to update Google Chrome on the system.

  1. Open Google Chrome on your system.
  2. Click on the three dots in the upper-right corner.
  3. Click the Help option, and from the context menu, choose About Google Chrome.
  4. Now, Google Chrome will check whether or not there is an update available. If it is found, it will automatically start the download process.

Once the update is downloaded, restart Google Chrome. Visit Google Drive and try to play the same video. Check if the problem is resolved or not.

Read: How to change the location of Google Drive folder

4.Clear cache and browser data

Google Drive Can't process this video

Cache data plays a critical role in keeping the application running smoothly. But at the same time, if this cache data is corrupted for any reason, it will generate different errors, including the one you are currently facing. You will need to delete the data from the app cache to fix the problem. Below are the steps you should follow to clear Google Chrome cache data.

  1. Launch Google Chrome and click on the three dots present in the upper right corner.
  2. Hover over More Tools, and from the context menu, choose Clear Browsing Data.
  3. Check the Cached Images and Files option, and click on the Clear Data option.

Now, restart your system and check if the problem is resolved. Otherwise, you can try to erase your browser data. But make sure you've backed everything up before you move on to the process. Here's how it's done.

Open Chrome> Three Dots> More Tools> Clear Browsing Data> Check Browsing History, Cookies, and Other Site Data > Clear Data.

Restart Chrome and check if the problem is resolved.

5.Disable hardware acceleration

Google Drive Can't process this video

Most browsers, including Google Chrome, come with the hardware acceleration feature. It allows the browser to access the installed GPU to present the video results. On the negative side, it can also be the culprit behind the mentioned problem. So, here's how to disable hardware acceleration on Chrome.

  1. Open Chrome and click on the three dots.
  2. Tap Settings.
  3. Choose Advanced present in the left panel of the screen.
  4. From the context menu, choose System.
  5. Disable the toggle that says, "Use hardware acceleration if available."

Open Google Drive and try to play the video. Check if the problem is resolved or not.

Read: How to move a shared folder to another drive with permissions in Google Drive

6.Remove unnecessary extensions

Unnecessary extensions can be another important reason behind the problem. To fix the problem, disable or remove any unnecessary extensions, and here's how to do it.

  1. Open Chrome and choose the extension icon present before your profile icon.
  2. Click Manage Extensions.
  3. Look for unnecessary extensions and click on the Remove option under its name.

Once done, visit Google Drive and check if the issue is resolved or not.

Why can't Google Drive download?

There can be several reasons why Google Drive has trouble downloading files. But among all, the main reason may be insufficient storage space. Along with this, the problem can also occur if you are connected to a weak internet connection.


Topic starter Posted : 18/08/2022 11:33 am